1) Job Title: Sales and Service
Job Description:
1. Sell consumer banking products to existing and new branch customers. Cross sell, products based on customer potential and needs
2. Ensure that all customer interaction begins with the standard service greeting
3.Strive towards meeting and exceeding customer expectation and requirements in each interaction
4. Be vigilant and alert on any possible frauds/risks, and provide feedback to direct supervisor for guidance and assistance
5. Coordinate with departments/units to resolve any customer problems and queries
6. Introduce and promote alternate channels to customers to reduce traffic in branches
7.Provide customers with basic information on all products/services
8.Handle all allocated function with strict adherence to set processes
9.Receive the customer’s requests for issuing the various certificates
10.Maintain and meet the service quality standard that has been set
11.Responsible for customer complaints/inquiries & for Logging every customer complaint, inquiries and forward to the customer care unit.
Requirements:
- Bachelor’s degree.
- From 0 -4 years’ work experience.
2) Job Title: Payroll Sales Job
Description:
1.Obtain the needed documents from the companies’ employees and open the payroll accounts in a timely manner to maintain accurate records in alignment with work policies and procedures.
2. Present and cross sell the bank’s products (Cards/Loans) to the new companies’ customers and maximize the penetration of the current payroll customers
3.Attend regular meetings to review weekly/ daily/ monthly sales activities, progress on goals, and status of prospective customers.
4.Develops and maintains strong working relationships with companies and employees to ensure their continued satisfaction with the products and banking services offered and market new products and services
5.Provide a superior service and solving problems/complaints immediately and maintain strong relations with the segment customers.
Requirements :
- Bachelor’s degree.
- From 0 to 4 years’ work experience.
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